Last Updated: 10 September 2025

Privacy Policy — Autoinjuryclaimcalculator.com

This Privacy Policy describes how Autoinjuryclaimcalculator.com (the “Company”, “we”, “our”, or “us”) collects, uses, stores, and protects information obtained through our website and in connection with our lead intake, eligibility screening, and marketing services (the “Services”).

This Policy is designed to comply with applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and applicable United States privacy laws, including the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA).

1. Scope and Applicability

This Privacy Policy applies to information we collect from:

Website visitors using our eligibility tools, calculators, or qualification forms

Individuals who submit information to request a case review, screening, or consultation referral

Individuals who contact us by phone, SMS, email, or other communications channels

Users who verify their phone number via one-time passcode (“OTP”) using SMS or voice calls

Our Services are intended to help individuals understand whether they may be eligible to speak with an independent attorney or legal service provider. We are not a law firm and do not provide legal advice.

2. Information We Collect

We collect information that is reasonably necessary to operate the Services, verify your identity/contact details (including by OTP), evaluate eligibility, and facilitate a referral or connection to appropriate providers.

2.1 Information Provided Directly

Information may be collected when you submit forms, surveys, applications, or communicate with us. This may include:

Name and contact details (phone number, email address)

Location information (such as state where the accident occurred)

Accident details (date, circumstances, insurance involvement)

Injury and treatment details (general categories, not detailed medical records)

Communication preferences

Any additional information you choose to provide in free-text fields

Sensitive personal data. We do not request sensitive personal data unless it is voluntarily provided as part of an eligibility inquiry. Please do not submit information you do not want processed under this Policy.

2.2 OTP / Phone Verification Information (Toll-Free Number)

To reduce fraud, confirm contactability, and improve routing accuracy, we may verify your phone number using OTP (one-time passcodes) delivered by SMS and/or voice call to a US toll-free number or similar messaging route.

When you use OTP verification, we (and our communications providers) may collect and process:

Your phone number

Verification status (sent / delivered / verified / failed)

Message metadata (timestamps, carrier, delivery confirmation)

Limited device or network signals used for fraud prevention (where provided by the communications carrier/provider)

Important note about SMS/toll-free providers: Telecommunications and messaging providers may process message content and metadata to deliver messages, prevent spam/fraud, and comply with legal obligations. Some providers may review message content for compliance and deliverability.

2.3 Automatically Collected Information

When you access our website, limited technical information may be collected automatically, including:

IP address and approximate geographic location

Browser, device, and operating system data

Website usage and interaction data (pages viewed, time on page, click paths)

Referring URLs and campaign parameters (e.g., UTM tags, GCLID/FBCLID where present)

This information is used for security, fraud prevention, analytics, and service improvement.

3. Purpose of Processing

We process information for legitimate business purposes, including:

Operating the website and delivering the Services

Verifying your phone number via OTP and reducing fraudulent submissions

Evaluating eligibility for an accident injury inquiry

Connecting you with independent attorneys or legal service providers if appropriate

Communicating with you about your inquiry (including calls/SMS/email where you have provided your details and consented where required)

Improving website performance, conversion flows, and user experience

Maintaining security, auditability, and compliance

Fulfilling legal, regulatory, and contractual obligations

We do not use your information for unrelated purposes that are incompatible with the above without notice and, where required, consent.

4. Legal Bases for Processing (UK GDPR)

Where UK GDPR applies, we rely on one or more of the following legal bases:

Consent (e.g., where you opt into certain communications)

Legitimate interests (e.g., fraud prevention, service improvement, responding to inquiries)

Contractual necessity (e.g., to provide Services you request)

Legal obligation (e.g., compliance with lawful requests)

5. Data Sharing and Disclosure

We do not sell personal information.

We may disclose information only in the following circumstances:

5.1 Independent Attorneys / Legal Service Providers

If your submission indicates you may qualify, we may share your information with independent attorneys or legal service providers for the purpose of responding to your inquiry, confirming eligibility, and offering a consultation.

These providers operate independently and are responsible for their own services and privacy practices once they receive your information.

5.2 Operational Service Providers (Including OTP/SMS Providers)

We may engage third-party service providers to support:

Website hosting and infrastructure

Analytics and performance monitoring

Customer relationship management (CRM) and routing

Call tracking and telephony

SMS/voice OTP verification and communications delivery

Security, fraud prevention, and compliance tooling

Such providers act under contractual obligations that include confidentiality, data protection, and restricted use requirements.

5.3 Legal and Regulatory Obligations

We may disclose information where required to comply with applicable law, court order, regulatory request, or to protect legal rights, safety, and security.

5.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of that transaction, subject to appropriate safeguards.

We do not publicly disclose internal vendors, counterparties, or operational arrangements.

6. International Data Transfers

Our Services may involve processing in the United States and other jurisdictions, including where our service providers operate.

Where international transfers occur, appropriate safeguards are implemented to ensure compliance with applicable data protection laws, including contractual protections consistent with UK GDPR requirements.

7. Data Retention

Information is retained only for as long as necessary to:

Fulfil the purposes outlined in this Policy

Operate and improve the Services

Maintain audit, dispute resolution, and compliance records

Meet legal and regulatory requirements

OTP verification logs (delivery/verification metadata) may be retained for a limited period to support security, fraud prevention, and troubleshooting, then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights (Data Subject Rights)

Rights vary by jurisdiction and may be subject to legal limitations.

8.1 UK & EEA (UK GDPR)

You may have the right to request access, correction, deletion, restriction, portability, or to object to processing in certain circumstances.

8.2 United States (CCPA/CPRA – California)

California residents may have rights to request:

Disclosure of categories and specific pieces of personal information collected

Deletion of personal information (subject to exceptions)

Correction (where applicable)

Opt out of the “sale” or “sharing” of personal information (we do not sell; “sharing” is defined under CPRA and may include certain targeted advertising uses)

You may also have the right to not be discriminated against for exercising your privacy rights.

Requests may be submitted using the contact details below. Verification may be required.

9. Do Not Sell or Share My Personal Information

We do not sell personal information.

Where applicable, you may submit a request relating to sale/sharing definitions under CPRA using the contact methods below. If we use advertising technologies that could be considered “sharing” under CPRA, we will honour applicable opt-out requests as required.

10. Information Security

We maintain reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, loss, misuse, or disclosure.

No system can be guaranteed to be fully secure; however, security controls are reviewed periodically to align with industry standards and appropriate risk profiles.

11. Cookies and Similar Technologies

We may use cookies and similar technologies for:

Essential functionality

Analytics and performance measurement

Security and fraud prevention

Attribution (e.g., understanding which campaigns drove submissions)

You may manage cookie preferences through your browser settings. Disabling cookies may affect site performance.

12. Third-Party Websites

Our website may reference or link to third-party websites. We are not responsible for their privacy practices and encourage independent review of third-party policies.

13. Children’s Privacy

Our Services are not intended for children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.

14. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be reflected on this page with a revised “Last Updated” date.

15. Contact

For privacy-related inquiries or rights requests:

Email: help at Autoinjuryclaimcalculator.com
Website: Autoinjuryclaimcalculator.com